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logo Terms: Updated Feb 22, 2018

 

Note: Please ensure you read the FAQ section to understand what the travel conditions of this trip will be.

Payment will consist of an initial $500 in your own currency (US or CND)

We allow 1 day grace or a couple more at our discretion, in every instance.

It is up to the client to purchase Trip Cancellation Insurance if they wish. See bottom of page. Other options are outlined further down the page.

 

If you have to leave the trip en-route for reasons beyond your control, we MAY refund any non pre-paid fees for items such as RV parks, hotels, etc. & some service fees at our discretion. However, this is what trip cancellation & interruption insurance is supposed to protect you against. You will not receive a refund for any deposits we have paid on your behalf. We may sell you our own trip cancellation & interruption insurance, you need to ask us about this if you are interested, but you may do better elsewhere..

Please note that in some cases we may be forced to alter the announced RV Park, due to circumstances beyond our control. This is rare and we will substitute the best alternative we can locate.

If for any reason you decide to leave the caravan to travel and stay on your own and do not re-join the caravan again, NO FEES ARE REFUNDABLE. There are instances where this may be done with the permission of the Wagon Master. In those instances you may rejoin the group later. If you leave against the instructions of the Wagon Master, you are on your own, with no monies refundable. In that case it will be up to the Wagon Master as to whether you may rejoin or not. Refusal to follow Wagon Master instructions is grounds for expulsion without compensation. Caravanas de Mexico is not responsible for the safety of a customer if they have left the caravan.

Cancellation of the trip by Caravanas de Mexico before departure, will result in a full refund.

It is apparent that more people are returning to RV in Mexico. We are seeing it with interest in caravans, and with occupancy rates at RV parks, This is especially apparent on the west coast in January through mid March. This means that we are having to secure spaces a lot earlier than was the case in the past. Mexico underwent a slump between 2008 & 2016. During that period many RV parks closed, and that has also reducued the available inventory.  Some new ones have opened, but not enough,  We are in competition with other caravans, especially ones out of Quebec, for space. We are also in competition with our own former customers returning on their own and staying the season at desirable parks we have used in the past. Many parks are now demanding deposits or even full payment, months or even a year in advance. In some instances we may have to cut off registration at a less than desirable size to ensure we can book sufficient spaces. Some parks are also taking advantage by charging US rates in US dollars which is increasing our costs. This left us with 3 alternatives:

  1. Raise prices to compensate in case we end up prepaying for sites left unused
  2. Cut tour & meal quality to reduce overhead
  3. Tighten up our payment policies to ensure we know where we stand regarding numbers, earlier before the trip

 

While some price increases have become necessary, the 3rd option was the best, in our opinion.

We generally have 3 stages of payment:

  1. A $500 deposit that is non refundable at signup
  2. A fixed amount set around 40-50%  at some date in Spring or summer
  3. Final payment 90 days before the trip

 

The last 2 are refundable in declining amounts

We have been very generous in the past in refund policies. We allowed the initial deposit to be transferred to another trip or the following season without penalty. That will NOT change. We did, however,  allow 100% of  subsequent amounts to pushed forward as well until recently. That has changed. From now on you may transfer 100%  up to 6 months before departure. After that, you will incur a  penalty amounting to 15% of the trip value to switch to an alternate trip or the next season. That may be waived at our discretion once we know we can backfill the spot you vacated. This will compensate us for any pre-payments we have had to make, that remain unfulfilled.

We can still be a lot more lenient on trips that have a wait list. On a first come, first serve basis we will provide you the email and phone of the first person who is wait listed. You may then make a PRIVATE arrangement with them to take over their reservation. This is totally at your own risk and you simply inform us when the deal is done and we simply substitute names. This can be done for the total amount, including the initial deposit. A warm body is a warm body as far as we are concerned.

We have set the first payment dates and deposits for most trips for next season. They vary depending on trip, whether it is full or almost full, etc. Some trips are still in limbo as to whether they will run, so dates have not been fixed for those.

 

They are:

Airstream Caravan: April 30th $3000 US or $4000 Cdn
Yucatan Caravans. May 31st $4000 US or $5000 Cdn
Copper Canyon July 31st $2000 US or $2700 Cdn
LGBT Caravan: Not yet set, but no later than July 31st
Proposed 21 day Nov Copper Canyon : not set but no later than July 31st
Proposed 21 day March LGBT Copper Canyon: Not set but no later than Sept 31st

Failure to pay before the due dates may result in losing your spot to someone on the wait list if one is in place.

 

Cancellation by the client for any reason, will receive a refund of monies according to these criteria:

Initial deposit (under $500) is not refundable, but may be transferable to another participant or season

Amounts calculated in the currency you are paying with (US or Can)

Over 180 days before departure 100% refund, less any deposit up to $500
Between 150-180 days before departure , 80% refund, less any deposit up to $500
Between 90 - 150 days before departure 60% refund, less any deposit up to $500
Between 30 - 90 days before departure 25% refund, less any deposit up to $500
Less than 30 days before departure 10% refund, less any deposit of up to $500

(Note on the less than 30 day category if the total refund is under $1000, we may waive all or part of the loss of $500 deposit so you receive a minimum of a $1000 refund.)

Note refunds are based on what you have paid by the date of your cancelation, less the initial deposit.

Participants will be required to sign a standard waiver of liability before departure, which will also outline our responsibilities to you. You may download a copy of this HERE.

Participants will be required to fill out a medical form and give it to the wagon master in a sealed envelope with their name. This will only be opened in an emergency and will be returned to you after the caravan. All finances for trips must be handled direct with Caravanas de Mexico.

 

Trip Cancellation Insurance:

You have to be careful as many companies will require you to purchase coverage within 48 hours or 7 days, or some other limitation period of paying the  deposit. A check of a couple of web sites (based on age 70 of both participants and $6000 coverage) indicates an average cost around $400 per couple. Drop the ages down to less than 65 and it is cheaper. I have some examples linked below .

Trip cancellation is often cheaper when purchased in conjunction with Travel Medical Insurance (try www.travelguard.com).

Trip cancellation insurance web sites to check out

USA: http://www.securiglobe.com/en/Trip-Cancellation-and-Interruption-Insurance/ 

Canada: http://www.travelinsurancequotes.ca or http://www.travelguard.ca/home_2011_327028.html? (this one seems cheaper)

 

Waiver of liability

Text supplied to prospective clients upon request