Terms: Updated Dec 28, 2017
Note: Please ensure you read the FAQ section to understand what the travel conditions of this trip will be.
consist of an initial $500 in your own currency (US or CND)
We allow 1 day grace or a couple more at our discretion, in every instance.
It is up to the client to purchase Trip Cancellation Insurance if they wish. See bottom of page. Other options are outlined further down the page.
If you have to leave the trip en-route for reasons beyond your control, we MAY refund any non pre-paid fees for items such as RV parks, hotels, etc. & some service fees at our discretion. However, this is what trip cancellation & interruption insurance is supposed to protect you against. You will not receive a refund for any deposits we have paid on your behalf. We may sell you our own trip cancellation & interruption insurance, you need to ask us about this if you are interested, but you may do better elsewhere..
Please note that in some cases we may be forced to alter the announced RV Park, due to circumstances beyond our control. This is rare and we will substitute the best alternative we can locate.
If for any reason you decide to leave the caravan to travel and stay on your own and do not re-join the caravan again, NO FEES ARE REFUNDABLE. There are instances where this may be done with the permission of the Wagon Master. In those instances you may rejoin the group later. If you leave against the instructions of the Wagon Master, you are on your own, with no monies refundable. In that case it will be up to the Wagon Master as to whether you may rejoin or not. Refusal to follow Wagon Master instructions is grounds for expulsion without compensation. Caravanas de Mexico is not responsible for the safety of a customer if they have left the caravan.
Cancellation of the trip by Caravanas de Mexico before departure, will result in a full refund.
Cancellation by the client for any reason, will receive a refund of monies according to these criteria:
Initial deposit (under $500) is not refundable, but may be transferable to another participant or season
Amounts calculated in the currency you are paying with (US or Can)
Over 120 days before departure 100% refund, less any deposit up to $500 plus a $100 cancellation fee
Between 90-120 days before departure , 80% refund, less any deposit up to $500
Between 60-90 days before departure 60% refund, less any deposit up to $500
Between 30-60 days before departure 25% refund, less any deposit up to $500
Less than 30 days before departure 10% refund, less any deposit of up to $500
(Note on the less than 30 day category if the total refund is under $1000, we may waive all or part of the loss of $500 deposit so you receive a minimum of a $1000 refund.)
All monies paid can be transferred to the following season, without penalty, if you have to cancel. (less any non-refundable payments we have made on your behalf like hotel reservations)
If we have a wait list for the trip you are booked on, we will put you in touch with the first person on that wait list. If you can privately arrange transfer of money paid between yourselves, we are OK with that. Or if you can find another couple to take your place, that is OK as well. We have done this twice in the past. We prefer to make things easy, we have found doing this sort of thing comes back to us, in one way or another.
Note refunds are based on full trip price less any initial discounts offered.
Participants will be required to sign a standard waiver of liability before departure, which will also outline our responsibilities to you. You may download a copy of this HERE.
Participants will be required to fill out a medical form and give it to the wagon master in a sealed envelope with their name. This will only be opened in an emergency and will be returned to you after the caravan. All finances for trips must be handled direct with Caravanas de Mexico.
Trip Cancellation Insurance:
You have to be careful as many companies will require you to purchase coverage within 48 hours or 7 days, or some other limitation period of paying the deposit. A check of a couple of web sites (based on age 70 of both participants and $6000 coverage) indicates an average cost around $400 per couple. Drop the ages down to less than 65 and it is cheaper. I have some examples linked below .
Trip cancellation is often cheaper when purchased in conjunction with Travel Medical Insurance (try www.travelguard.com).
Trip cancellation insurance web sites to check out
Waiver of liability